Terms of Service — Ireland
The agreement between a removals business in Ireland and Cerrax.
1. These terms
These terms govern use of the Cerrax product by a removals business in Ireland. By using the service you agree to them. If you're agreeing on behalf of a company, you confirm you're authorised to do so. These terms are for business use: they are not a consumer contract, and you are agreeing in the course of your business.
The Privacy Policy and the Data Processing Agreement form part of this agreement. Licensing the pricing engine via API, and use of any public calculator, are covered by separate terms; and separate written terms (e.g. a pilot or licence agreement) override these where they conflict.
2. What Cerrax is
Cerrax is a deterministic pricing engine for removals. You provide inputs about a job; Cerrax produces a price, a breakdown, and a record. It also holds records for the job it priced — a diary, who is assigned to it, and what your people record on the day.
Cerrax is software. It is not a CRM, not an insurer or insurance intermediary, not a claims handler, and not a party to any move you carry out. Where the product records something — a photograph, a note of damage, a customer's signature on an inventory, a video a customer sends you — it is storing what your people or your customer entered. Cerrax does not witness, check or verify any of it, and takes no position on what it proves. The move, the crew, the goods and everything you agree with your customer remain yours.
3. Your account
Keep your login secure and your details accurate. You're responsible for activity under your account.
4. The price is yours
Cerrax computes a price from the inputs and settings you provide. You decide what to charge your customers, and you are responsible for the prices you set and quote. Cerrax does not set your prices, does not instruct you to charge any amount, and is not a party to your contracts with your customers. A Cerrax price is a calculation to inform your decision, not a guarantee of cost, profit, or that a quote will win.
You are responsible for checking that a price is appropriate before you give it to a customer, and for any quote, invoice, or contract you issue.
5. Acceptable use
Don't misuse the service: no unlawful use, no attempts to break, overload, reverse-engineer, or scrape it, and no using it to harm others. We may suspend access for breach.
6. Fees
The trial. Your first 50 priced jobs are free. There is no time limit on them and no card is required to start. The allowance is soft: when you reach it, pricing keeps working and we invite you to choose a plan rather than cutting you off.
Plans. After that, Cerrax is a monthly subscription. Each plan carries a monthly allowance of priced jobs. The billable unit is a distinct job priced — re-pricing, amending or re-issuing a quote for the same job does not count again. Allowances are also soft: going over one does not stop you working, and we will offer you the plan that fits rather than charging an overage you did not choose.
Price, VAT and payment. The price is the one shown to you when you chose your plan and on your billing page, stated in euro. Cerrax Ltd is established in the United Kingdom and is not registered for VAT in Ireland, so the amount shown is the amount you pay us, with no VAT line. Any VAT due in Ireland on a service supplied to you from abroad is for you to account for under the reverse-charge rules; if you give us your Irish VAT number we record it on your invoices. Fees are billed monthly in advance to the payment method you provide — SEPA Direct Debit or card — through our payment provider. If a payment fails we will tell you and may suspend access until it is settled.
Term and changes. Subscriptions run month to month with no minimum term and no setup fee. You can cancel at any time and keep access to the end of the period you have paid for; we do not refund part-months. Current rates are founding rates and are not permanent. We may change fees, allowances or plans on at least 30 days' notice before the change takes effect; if you don't want to continue on the new terms, you can cancel before it does.
Where a separate written order, pilot or licence agreement sets different fees, that document governs.
7. Intellectual property
- Ours. Cerrax owns the pricing engine, the platform, and all associated IP. We grant you a non-exclusive, non-transferable right to use the service while these terms are in force.
- Yours. You keep ownership of the data and content you put in. You grant us the rights needed to run the service for you and, in de-identified form, to improve the pricing engine (see the Privacy Policy).
8. Your data, and your responsibility for it
Our handling of personal data is set out in the Privacy Policy. Where we process your customers' personal data on your behalf, you are the controller and we are the processor, and our Data Processing Agreement applies. You confirm you have a lawful basis to share that data with us and that doing so doesn't breach anyone's rights. You agree to indemnify us against claims, losses, and costs arising from your breach of these terms, your unlawful use of the service, or data you provide that you weren't entitled to share.
9. Changes to the service
Cerrax improves over time. We may change, add, or remove features, and we update the pricing engine through a governed release process. Existing priced records remain reproducible on the version that produced them. We won't materially reduce the core service you rely on without reasonable notice.
10. Disclaimers
The service is provided "as is" and "as available" to the fullest extent the law allows. We don't warrant that a price will be accurate for every job, that calibration will reach any particular accuracy, or that the service will be uninterrupted or error-free. Calibration improves with real data; it is not a promise of a specific result. Nothing here excludes liability that can't be excluded by law.
11. Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited under the law that applies. Subject to that: we are not liable for indirect or consequential loss, loss of profit, business, or anticipated savings, or for the prices you choose to charge or the outcome of any quote. Our total liability arising from the service, in any 12-month period, is limited to the greater of (a) the total fees you paid us for the service in the 12 months before the event giving rise to the claim, and (b) €120.
12. Term, termination, and no lock-in
You can stop using Cerrax at any time. We operate without lock-in: on termination you can export your data, and the calibration work you've done is yours to take. Either party may end the agreement on 30 days' written notice, and we may suspend or end access sooner for breach or non-payment. After termination we give you a reasonable period — at least 30 days — to export your data, after which we may delete it in line with the Privacy Policy.
13. Confidentiality
Each of us may learn things about the other that aren't public. Your rates, your margins, your customers and your job data are confidential to you; our pricing engine, its workings and anything we share about how it is built are confidential to us. Each of us agrees to use the other's confidential information only to perform this agreement, to protect it as carefully as we protect our own, and not to disclose it — except to people who need it and are under the same obligation, or where the law or a regulator requires it. This doesn't apply to information that is already public, that you or we already had, or that either of us works out independently. It continues for three years after this agreement ends.
14. Services we rely on
Cerrax runs on third-party services — hosting, mapping and distance data, payment processing, and email delivery among them. They're named in the Privacy Policy and the DPA. Where a provider imposes terms on end users — mapping data is the usual case — those terms apply to your use of that part of the service too. We choose these providers carefully and remain responsible to you under this agreement, but we can't control their availability, and an outage or change at a provider isn't a breach of these terms by us.
15. General
- Entire agreement. These terms (with any order or separate agreement) are the whole agreement between us on their subject.
- Severability. If any part is unenforceable, the rest stays in force.
- Assignment. You may not transfer these terms without our consent; we may assign them to a successor of our business.
- Waiver. Not enforcing a term isn't a waiver of it.
- Third parties. No one other than you and us has rights under these terms (Contracts (Rights of Third Parties) Act 1999 excluded).
- Force majeure. Neither party is liable for failure caused by events beyond its reasonable control.
- Notices. Notice under these terms is given in writing by email — to you at the address on your account, and to us at hello@cerrax.io — and takes effect the next working day. Keep your account email current; it is where notice reaches you.
- Using your name. We won't name you as a customer, or use your logo, in marketing without your permission. Permission can be withdrawn at any time and we'll stop using it going forward.
- Nothing more between us. Neither of us is the other's agent, employee or partner, and neither can commit the other to anything.
- Language. These terms are written in English and we contract with you in English.
16. Changes to these terms
We may update these terms; we'll post the new version here and, for material changes, give reasonable notice. Continued use means you accept the change.
17. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. This is an agreement between businesses and we have chosen that law and those courts expressly. Nothing in this choice takes away any protection the law of Ireland gives you that cannot be excluded by agreement.
18. Contact
Cerrax Ltd, a company registered in England and Wales (no. 17360016), 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Cerrax has no place of business in Ireland. hello@cerrax.io.