The agreement between you and Cerrax.
These terms govern use of the Cerrax product by a removals business. By using the service you agree to them. If you're agreeing on behalf of a company, you confirm you're authorised to do so. Licensing the pricing engine via API, and use of any public calculator, are covered by separate terms; and separate written terms (e.g. a pilot or licence agreement) override these where they conflict.
Cerrax is a deterministic pricing engine for removals. You provide inputs about a job; Cerrax produces a price, a breakdown, and a record. Cerrax is a pricing tool — not a CRM, not a scheduler, and not a party to any move you carry out.
Keep your login secure and your details accurate. You're responsible for activity under your account.
Cerrax computes a price from the inputs and settings you provide. You decide what to charge your customers, and you are responsible for the prices you set and quote. Cerrax does not set your prices, does not instruct you to charge any amount, and is not a party to your contracts with your customers. A Cerrax price is a calculation to inform your decision, not a guarantee of cost, profit, or that a quote will win.
You are responsible for checking that a price is appropriate before you give it to a customer, and for any quote, invoice, or contract you issue.
Don't misuse the service: no unlawful use, no attempts to break, overload, reverse-engineer, or scrape it, and no using it to harm others. We may suspend access for breach.
Fees, if any, are as agreed with you in writing or set out in a separate order. Any free trial or pilot period is fee-free for its stated duration. Where fees apply, we'll tell you the amount, the billing frequency, and any applicable taxes before they start.
Our handling of personal data is set out in the Privacy Policy. Where we process your customers' personal data on your behalf, a data processing agreement applies. You confirm you have a lawful basis to share that data with us and that doing so doesn't breach anyone's rights. You agree to indemnify us against claims, losses, and costs arising from your breach of these terms, your unlawful use of the service, or data you provide that you weren't entitled to share.
Cerrax improves over time. We may change, add, or remove features, and we update the pricing engine through a governed release process. Existing priced records remain reproducible on the version that produced them. We won't materially reduce the core service you rely on without reasonable notice.
The service is provided "as is" and "as available" to the fullest extent the law allows. We don't warrant that a price will be accurate for every job, that calibration will reach any particular accuracy, or that the service will be uninterrupted or error-free. Calibration improves with real data; it is not a promise of a specific result. Nothing here excludes liability that can't be excluded by law.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited under English law. Subject to that: we are not liable for indirect or consequential loss, loss of profit, business, or anticipated savings, or for the prices you choose to charge or the outcome of any quote. Our total liability arising from the service, in any 12-month period, is limited to the total fees you paid us for the service in the 12 months before the event giving rise to the claim.
You can stop using Cerrax at any time. We operate without lock-in: on termination you can export your data, and the calibration work you've done is yours to take. Either party may end the agreement on 30 days' written notice, and we may suspend or end access sooner for breach or non-payment. After termination we give you a reasonable period — at least 30 days — to export your data, after which we may delete it in line with the Privacy Policy.
We may update these terms; we'll post the new version here and, for material changes, give reasonable notice. Continued use means you accept the change.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Cerrax Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. hello@cerrax.io.