The agreement between you and Cerrax.
These terms govern use of the Cerrax product by a removals business. By using the service you agree to them. If you're agreeing on behalf of a company, you confirm you're authorised to do so. Licensing the pricing engine via API, and use of any public calculator, are covered by separate terms; and separate written terms (e.g. a pilot or licence agreement) override these where they conflict.
Cerrax is a deterministic pricing engine for removals. You provide inputs about a job; Cerrax produces a price, a breakdown, and a record. Cerrax is a pricing tool — not a CRM, not a scheduler, and not a party to any move you carry out.
Keep your login secure and your details accurate. You're responsible for activity under your account.
Cerrax computes a price from the inputs and settings you provide. You decide what to charge your customers, and you are responsible for the prices you set and quote. Cerrax does not set your prices, does not instruct you to charge any amount, and is not a party to your contracts with your customers. A Cerrax price is a calculation to inform your decision, not a guarantee of cost, profit, or that a quote will win.
You are responsible for checking that a price is appropriate before you give it to a customer, and for any quote, invoice, or contract you issue.
Don't misuse the service: no unlawful use, no attempts to break, overload, reverse-engineer, or scrape it, and no using it to harm others. We may suspend access for breach.
Fees, if any, are as agreed with you [or as set out at /pricing or in a separate order]. [Specify billing terms, taxes, and any free/pilot period.]
Our handling of personal data is set out in the Privacy Policy. Where we process your customers' personal data on your behalf, a data processing agreement applies. You confirm you have a lawful basis to share that data with us and that doing so doesn't breach anyone's rights. You agree to indemnify us against claims, losses, and costs arising from your breach of these terms, your unlawful use of the service, or data you provide that you weren't entitled to share. [Counsel to scope the indemnity.]
Cerrax improves over time. We may change, add, or remove features, and we update the pricing engine through a governed release process. Existing priced records remain reproducible on the version that produced them. We won't materially reduce the core service you rely on without reasonable notice.
The service is provided "as is" and "as available" to the fullest extent the law allows. We don't warrant that a price will be accurate for every job, that calibration will reach any particular accuracy, or that the service will be uninterrupted or error-free. Calibration improves with real data; it is not a promise of a specific result. Nothing here excludes liability that can't be excluded by law.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited under English law. Subject to that: we are not liable for indirect or consequential loss, loss of profit, business, or anticipated savings, or for the prices you choose to charge or the outcome of any quote. Our total liability arising from the service is limited to [the fees you paid us in the [12] months before the claim / a specified cap]. [Counsel to set the cap and confirm it's reasonable under UCTA / the Consumer Rights Act as applicable.]
You can stop using Cerrax at any time. We operate without lock-in: on termination you can export your data, and the calibration work you've done is yours to take. We may suspend or end access for breach or non-payment. [Specify notice periods and what happens to data on exit.]
We may update these terms; we'll post the new version here and, for material changes, give reasonable notice. Continued use means you accept the change.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Cerrax Ltd, [registered office address]. hello@cerrax.io.