When something is damaged: a record and a case, not a lost email.
Your crew record damage on the day, with photographs. A customer can report damage from their own page. Each claim is handled as a case, with what is claimed, the evidence and every step taken.
Recorded where it happens.
The person who saw the damage records it on the spot.
- The crew record what was damaged and when, with photographs, from their phones. The record has no field for blame.
- A customer can report damage from their own page, in their own words, with photographs. It arrives in your claims list as received, and you are emailed.
- While a claim about a job is open, the job's photographs are kept.
Each claim, handled as a case.
The Claims page holds every claim the firm has, filtered by where it has got to.
- Record a claim that reached you another way, against the job it is about.
- What is claimed, the evidence and a timeline on one page, with who is handling it and a reminder date.
- Move it on — received, investigating, responded, resolved — with a dated note at each step, and say how it ended.
Yours to decide.
Handling a claim means deciding what the firm pays or refuses, so only the owner, a manager or an admin can.
- Cerrax does not send the customer a message about the claim. What you tell them is up to you.
- It does not contact an insurer, submit a claim or arrange cover.
What it does not do
It does not decide who is at fault, contact an insurer or arrange cover. It keeps the record and the case; the decision is the firm's.
Questions about damage and claims
Can a customer report damage without phoning?
Yes. They can report it from their own page, with photographs. It arrives in your claims list as received, and you are told by email.
Does Cerrax send claims to my insurer?
No. It keeps the record and the case. Contacting an insurer, if you do, is your step.
Who can handle claims?
The owner, managers and admins. The crew can record damage on the day; handling the claim is for the office.
Keep every claim in one place.
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Cerrax in New Zealand
- Currency
- NZD
- Distance quoted in
- kilometres
A weatherboard villa in an Auckland suburb going down State Highway 1 to Hamilton: a moving truck with a tail-lift, a sloping section at one end, and a long carry from the road to the front door at the other. Cerrax prices it from the villa's volume, the open-road kilometres, and the time the slope and the carry add to the crew's day.
The vehicles it plans with here:
- Small moving truck (18–20 m³, class 1)
- Large rental truck with tail-lift (24–28 m³, class 1)
- Moving truck (40–45 m³, class 2)